Volunteer Training

Each person interested in volunteering will need to select an opportunity and complete the online volunteer profile before volunteering. This ensures that we have the appropriate number of volunteers in each area for each shift.

Cashier Goal: Quickly and accurately add and charge customers for their books.

You will be part of a team including a counter and a cashier at one table. There should always be two volunteers at each table. There will not be tally sheets at the Fall Sale.

Clover Instructions
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1. Push the button on the right side of the device to activate it.

2. At the bottom right corner of the screen, touch Sale.

3. Enter the total sale amount (e.g. $6.00)

4. Select CASH or CHARGE. The tax will automatically be calculated for you.

If CASH:

1. Enter the amount of cash received so that the change can be calculated. You will have a choice of most likely amounts that will be given to you (e.g. $6.52, $7.00, $10.00) or you can use a custom amount by touching Custom and entering the amount (e.g. $100.00).

2. Click CONTINUE (in green).

3. Payment complete (change due is shown here).

4. Ask the customer, “Would you like to round up to support the Friends of the Library?” If the customer does round up their purchase price/donate their change, just put the extra money in the cash box.

5. Click Print Receipt if customer would like receipt.

If CHARGE:

1. Ask the customer “Would you like to add a donation to the Friends of the Library?” Customers can then make a donation on the tip screen by selecting a pre-calculated percentage, a custom amount, or they can skip this option.

2. Insert or swipe the card at the bottom of the device.

3. Click Print Receipt if customer would like receipt.

Extra Tips:

• To go back to the Main Screen, touch the circle in the middle of the bottom row of the screen.
• To go back to the Sales Screen, touch the square in the right corner of the bottom screen.
• If you mess up entering the sale amount numbers, you can touch the x to delete the numbers. You can also select “CLEAR ALL” when it is in the top right corner of the screen to start over.
• If a credit card won’t run by inserting or swiping, a manual card entry can be done by touching the three vertical dots to the right of the CHARGE option.

Goal: Assist customers by being a door greater, door or line monitor, and performing various other tasks. Assist volunteers by helping to check them in, providing breaks for fellow volunteers and serving refreshments as needed.

Customer Service Table:

• Check hand trucks in and out to customers using a driver’s license as collateral.
• Answer customer questions if possible (“Where are the restrooms?”, etc.)
• Refer any issues or questions to your Supervisor or a Booksale Chair if needed (colored logo shirt).

Line Monitor:

• Help maintain order and provide direction to customers waiting to check out.
• When line gets long, hold up an END OF LINE sign so customers can easily find it.
• Be positive and cheerful.
• Point out the Express Line to customers who have just a few books. Be aware, the choice to remain in the regular line is the customer’s as the length of express line is sometimes longer than the regular line.

Door Greeter and Guest Monitor:

• Ensure that doors to which you are assigned are accessed properly, and only by individuals authorized to do so.
• On Friday, guest MUST have a ticket to enter. Please take their ticket, put in the ticket box, and stamp the guest’s hand. No tickets are required on Saturday or Sunday.
  • The only exception for not having a ticket on Friday is if the individual is a child aged 11 and under. They will still need to have their hand stamped.
• Use your electronic counter or a tally sheet to monitor the number of people coming in and out of the room.
• Customers may only enter and exit the sale through the lobby.
• Please be prepared to answer questions as best you can regarding locations of restrooms and materials in the building.
• Direct any customers with questions you do not know the answers to a Quadrant Coach, Booksale Chair or Coordinator.
• Please do not leave your door unattended at any time!
• Be confident and kind in letting guests know when we have reached a room capacity and they must wait for admission.

Volunteer Hospitality:

Make all Booksale Volunteers feel welcomed and valued because Booksale wouldn’t happen without ALL of you!

• Volunteer Check-in – three lines by last name:
  • Check off the list and give name badge, wrist band for food and t-shirts, if needed.
• If available, a person at the door to the kitchen thanking volunteers and directing them to snacks and drinks.
• Direct volunteers to their area of service (on the bottom of their volunteer name badge) and help them find a person wearing a colored vest in that area for instructions.

Familiarize yourself with ALL the volunteer job descriptions as well, so you can answer questions volunteers may have about their area. For any questions you can’t answer, direct the volunteers to the Volunteer Table.

After all volunteers are checked in, go to the Booksale Kitchen to help with meal prep, or take water and snacks to all volunteer areas. During the sale, be sure to visit all the door guards, volunteers in the lobby holding area, and Better books volunteers in addition to the General Area volunteers.

Hand Truck Goal: Help with the flow in the cashier area and assist customers with their purchases.

• Assist customers with large number of books by taking them outside on a hand truck.
• Go to curb in front of the OK Expo Building and wait while the customer gets their car and drives up to the front and retrieves the books.
• Please do not go further than the curb in front of the OK Expo Building.
• Do not request or accept tips from customers or fellow volunteers.

Goal: Bring all books, shelving and equipment into the Oklahoma Expo Building as quickly and safely as possible.

• After pallets of books are unloaded from the trucks, unpack the pallets.
• Take boxes of books to the appropriate sections of the building, and begin putting them on tables.
• Further instructions will be given on site.

Goal: Remove all books, shelving and equipment from the Oklahoma Expo Building as quickly as possible.

• As directed, gather up all remaining books and either place in boxes or gaylords.
• Help disassemble shelving and equipment and load onto trucks to be returned to the Friends storage space or sorting site.
• If you have work gloves please bring them!

Hospitality Goal: Make all Booksale Volunteers feel welcomed and valued – because Booksale wouldn’t happen without ALL of you!

• One person at the end of the sign-in lines thanking volunteers and helping them get in three lines by last name (A-G, H-P, Q-Z).
• Two people at each check in station – one with the list and name badges, and one standing behind to retrieve the t-shirts, and all thanking the volunteers.
• If available, a person at the doors of the kitchen thanking volunteers and directing them snacks and drinks.
• Others will provide instruction sheets and direct volunteers to their area of service (on the bottom of volunteer name badge) and help them find the Vested Leader in that area for instructions.

Familiarize yourself with ALL the volunteer job descriptions as well so you can answer questions volunteers may have about their area. For any questions you can’t answer, please direct the volunteers to the Volunteer Table.

The process for volunteers will be as follows:

1. Volunteer enters building and is directed to the Volunteer Check In Table in the lobby.
2. Volunteer lines up according to last name: (A-G, H-P, Q-Z)
3. Volunteer is checked off the list, receives t-shirt, receives name badge and small instructions. (If volunteer is not on the list, please have him/her see the Volunteer Coach at the Volunteer Table to the west side of the General Area)
4. Volunteer is told meal times and sent to work area or Booksale Kitchen.
5. If Volunteer is directed to Booksale Kitchen, after receiving his/her meal he/she will be directed to his/her work area (on the bottom of the name badge) and told to find the Vested Leader or Booksale Chair in that area for instructions.

After all volunteers are checked in, most Hospitality Volunteers will go to the Booksale Kitchen to help with meal prep, or take water, and snacks to all volunteer areas. During the sale, please be sure to visit all the door guards, volunteers in the lobby holding area, and Better Books volunteers in addition to the General Area volunteers.

Also – remember to say a special thanks to any volunteer in a colored logo shirt – these volunteers work tirelessly all year to make Booksale happen!